Free shipping this week!

Shipping Policy

Dear valued Customers,

We announce to you the shipping delay time due to the Corona Virus containment efforts in our factory's country, the provincial government has given an official message for schools and businesses to not re-open until February 9th, 2020.
All the orders between Jan 31st to February 9th will be delivered 10-15 days later than usual.

IMPORTANT PRODUCTION DELAY INFORMATION

We are writing to update you on the latest news regarding the delayed re-opening of our factories due to the Coronavirus containment efforts in China.

While some of our factories were allowed to re-open on February 10th, the local governments will only allow the factories to operate at reduced capacity for the next few weeks to ensure worker safety.

We are optimistic that our factories will catch up on delayed orders over the next 2-3 weeks and operate at full capacity with little to no delays within the next 4 weeks.

So, there will be a 10-20 day delay on goods production due to mandatory government regulations on factory production for worker safety in China.

We thank you for you order and your patience.

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All shipments are sent by UPS or DHL. The order will be sent to the address you enter at the checkout. The shipping country is chosen at checkout. All prices, currencies, VAT, delivery times and delivery charges will be adjusted depending on the country you would like your items shipped to. We will dispatch the approved orders as quickly as possible and in the order that they have been received. You will receive a tracking link along with your shipment confirmation when your package leaves the warehouse.

SHIPPING FEE

Free Shipping: $0

DO YOU SHIP WORLDWIDE?

Yes. We provide shipping to over 200 countries around the world. However, there is some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.

WHAT ABOUT CUSTOMS?

We are not responsible for any customs fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get customs fees when they arrive at your country.

HOW LONG DOES SHIPPING TAKE?

Shipping time varies by location. These are our estimates:

LOCATION

*ESTIMATED SHIPPING TIME

United States

1-2 Weeks

Canada, Europe

2-4 Weeks

Australia, New Zealand

2-4 Weeks

Mexico, Central America, South America

2-4 Weeks

*This doesn’t include our 2-5 days processing time.
DO YOU PROVIDE TRACKING INFORMATION?

Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 7 business days, please contact us.

MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT”.

For some shipping companies, it takes 5-7 business days for the tracking information to update on the system. If your order was placed more than 7 business days ago and there is still no information on your tracking number, please contact us.

WILL MY ITEMS BE SENT IN ONE PACKAGE?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.